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Medical Device Support From Anywhere

HoloRay provides tools that allow healthcare professionals and medical device and implant manufacturers and distributors to connect from long distances, supporting collaboration while reducing the need for lengthy travel and minimizing device downtime.

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Remote collaboration for medical device support
James Peterson

James Peterson

Assistant Professor of Medicine at Duke University / Duke Cardiology of Raleigh

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"I was impressed with the tremendous potential for distance teaching/learning with HoloRay. It would greatly enhance my ability to work with my mission partners when I am not in country."

On-Site Precision, Off-Site Reach

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Trusted by 80+ Clinicians

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Hundreds of Teaching Hours

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Supporting Care in 10+ Hospitals

Medical device technician supporting a remote clinical team

Delayed Support Is Lost Patient Time

Medical devices and hardware are a crucial component of patient care and require expert training and regular maintenance to ensure reliable performance and uptime. Most medical devices are not equipped with built-in telecollaboration connectivity, which restricts internal and external troubleshooting and limits remote healthcare support. Technicians are often required to travel on-site to deliver effective training and support, which limits how many teams they can assist per day and adds time and travel costs. During pandemics or localized disease outbreaks, on-site support may not be possible, leaving teams unable to access timely assistance. Current support practices can leave healthcare and technical teams waiting days or weeks before issues are resolved, prolonging downtime and delaying patient care. HoloRay delivers stable medical device feeds across long distances with keyboard-video-mouse control, allowing experts to resolve issues quickly, conduct training, support device demonstrations, and help healthcare teams resume normal operations sooner.

Remote device support and technical collaboration

Remote, Reliable Device Support

HoloRay enables remote troubleshooting and training with on-site clarity. With HoloRay, engineers and technicians can support healthcare teams as well as internal and external IT teams from anywhere.

  • Maximize Uptime

    Resolve issues quickly and accelerate care through real-time technical support with on-site visuals.

  • Scalable Support

    Support more teams in less time by eliminating lengthy, costly travel through high-fidelity remote communication.

  • Robust Training

    Accelerate medical device training for business clients, internal teams, and healthcare professionals with remote expert-led instruction and detailed visuals.

  • Simplified Troubleshooting

    Allow off-site technicians to guide hospital staff through system checks and fixes with secure connectivity and 3D annotations.

  • Ensure Privacy

    Safeguard patient privacy and enable collaboration across manufacturers, healthcare teams, and IT departments through encrypted, access-controlled sessions.

HoloRay Offerings

HoloXR

A powerful telecollaboration platform unifying on-site teams with remote experts and students through see-what-I-see visuals and interactive annotations.

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Simple Connectivity

View on-site perspectives from your desktop, laptop, tablet, phone, or compatible MR headset

Intuitive Interaction

Real-time 2D and 3D annotations, importable medical images, and 3D models give experts the ability to guide and instruct directly within the user’s field of view

Infinite Reach

Stable, high-quality connections make it possible to deliver expert guidance and training between remote locations

HoloPod

A Class I-registered IoT device designed to capture multiple feeds from diverse medical instruments and securely transmit them to HoloXR sessions for remote collaboration and support from healthcare professionals and medical device experts.

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Extensive Compatibility

Integrates seamlessly with imaging instruments, vital sign monitors, and other medical infrastructure to accurately relay real-time health data

Compliant Consultations

Class I registration enables compliant medical guidance from any location

Stable Connectivity

Backup redundancy via an integrated hot-swappable battery allows continuous operation, while stable connections are maintained in low-bandwidth environments through Wi-Fi, Ethernet, or 4G/5G/LTE

HoloSim

Virtual clinical training experiences, built with your clinical insight and our MRXR expertise, provide consistent, repeatable autonomous “hands-on” learning for any procedure or medical scenario.

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Built-in Assessment

Automatically recorded performance analytics provide instant feedback, helping educators and learners track progress and identify areas for improvement

Regulator Aligned

Full collaborative design allows clinical experts to design coursework aligned with institutional curricula and regulatory standards

Fully Customizable

Allows students to engage with any clinical scenario, including complex, time-sensitive, or resource-limited situations